@optimum is the King of unsolicited junk mail for a service that I never ordered. ^Whitney, Hello! my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! If so, please DM the full name and address associated with the account. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. @optimum let's break up. Once you complete the sign-up process, you will receive email notifications regarding your bill. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Get the Latest Tech News Delivered Every Day. My 70+ year old mother has been a loyal @optimum customer forever. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Invalid password, please complete all fields. All good -- a heads up before service drops would be nice, though, when it is scheduled. You did everything to make her day miserable. Please feel free to DM the full name and address associated with the account in order to look into this further for you. The density of these reports is depicted by the color scale as shown below. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. @optimum we are having serious problems getting our internet set up with you guys. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. {{#query}}Nothing found for query "{{query}}"{{/query}}. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. @optimum let's break up. Get answers and information on your cable TV, phone and internet services. An outage is declared when the number of reports exceeds the baseline, represented by the red line. All services not available in all areas. Useful comments include a description of the problem, city and postal code. You can. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. . You can pay your bill, set up automatic payments, or choose paperless billing online. Why not let DoNotPay handle your claim on your behalf? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. I am terribly sorry to hear that you are without service at this time. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. You don't have to spend hours trying to solve the issue. Let's get started today. Upload documents or photographic evidence that proves your losses. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. So, they are currently unable to use the companys internet services (1, 2, 3). The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Internet speed issues - 13 %. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Advertisement. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Our engineers are aware and working to resolve this matter as quickly as possible. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. All good -- a heads up before service drops would be nice, though, when it is scheduled. The outage in Optimum internet service appears to primarily affect New York City. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. ^Whitney (Source). At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Leave a message in the comments section! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Curious what other providers are in your area? for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Frustrations? Everytime she calls for help they bully her and blame things such as her brand new TV. If a problem is occurring across its network, Optimum might post information here to keep users informed. Everything is down - 38 %. @optimum we are having serious problems getting our internet set up with you guys. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Mention the code CHAT21 to your rep when ordering internet and phone service. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. We are always here to help! Murphysboro. When severe weather is on the way, whats the best way to stay in the know? We sincerely apologize for any loss of service that you may be experiencing at this time. Check optimum.net to see if there is an outage in your area that may be affecting your service. Verify your account information. I am terribly sorry to hear that you are without service at this time. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Source. Ran a bandwidth stream test and yeah man, it's more of the same. You did everything to make her day miserable. ^Whitney. You can also sign up for paperless billing online. Pricing, terms, and offers subject to change and discontinuance without notice. Get more . She moved in Nov and since then Optimum has never worked properly. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Find out what is going on. Are you currently in need of any assistance? Unplug your router (don't just press the power button). Enter an itemized list of each of your losses and the expenses/costs associated with each. @OptimumHelp You aren't here to help. Is there an outage or Optimum Internet is slow? These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. @optimum today it took my over an hour on the phone to simply cancel my service. ^Whitney. We can't get your messages right now. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Try these tips to troubleshoot problems you think might be on your side. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Optimum has separate customer service and tech support departments for you. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. If it's just one phone, then you'll need to narrow things down further. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. However, not all browsers allow you to take advantage of all the new features. Our lines, which hang on power poles, require power supplies to be active. Frustrations? There are usually signs that help you figure out what's going on. Mobile . Outage reports and issues in the past 15 days originated from: Tips? Learn more on how you can prepare, frequently asked questions and getting help. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. 3. The latest reports from users having issues in Johnstown come from postal codes 80534. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We are always here to help! Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Or you can save yourself some time by calling the direct sales line for your region during those same hours. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . ^Whitney, Hello Raemond! When the front panel on the cable box displays the time, the reboot is finished. In the last three months, how would you rate Optimum? Switching to @fuboTV this weekend. Invalid Optimum ID, please complete all fields. This includes their Altice Gateway device, plus Optimum Wi-Fi service. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Staying connected during storms is critical. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. You can call the Optimum Customer Care department at 1-888-705-7171. Wait 30 seconds If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. For example, select areas may also have the option of a low . Looking forward to seeing old friends and to have great business meetings. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? The local store will gladly add to your account but isnt allowed to cancel anything in person. Want to know more about us? ^Whitney, Hello Raemond! Select your internet provider and enter your account number. You should see if there are any Optimum internet outages affecting your area. Having problems? Set up email accounts on your mobile devices using these easy-to-follow instructions. If you have any tips or frustrations you wish to share, please leave a message in the comments section! To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. ^Whitney, Hello! Check Current Status. Leave a message in the comments section! By this calculation, a month of 30 days should = $85.71. It is not you, it is me. To the surprise of many, the outage was not a common . Sorry everyone :(. At the moment, we haven't detected any problems at . Latest outage, problems and issue reports in social media. Santa Rosa. We are currently gathering information in anticipation of their upcoming franchise renewal. Go to the Outage Refunds product on DoNotPay. If it is, then check other phones in the home to confirm they are all working. 2. There could even be connection issues between your home or business and the nearest utility pole. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: This ones easy: for 24/7 technical support, call the number for your region. Please try again later. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. 0. Try visiting the following official links: Hello Marc! Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Source. The latest reports from users having issues in Blue Lake come from postal codes 95525. . 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